To get started, click Start Today here or on the homepage of ShedRx.com.
You will be prompted to fill out an online intake form, which will provide your healthcare provider with information about your symptoms and medical history. Based on this information, a healthcare provider will assess your case and determine the most suitable treatment option for you.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
ShedRx is currently available in all 50 states across the United States.
Please be aware that our platform is not currently accessible in Puerto Rico.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
In some states, a video visit with a healthcare provider is required. If you reside in one of these states, you will be prompted to schedule a video visit after submitting your online intake form.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
After you have confirmed your order, please allow up to 2-6 business days for your order to be processed and shipped.
*Please note, our partnered pharmacies are unable to ship to PO boxes.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
If you find yourself in a potentially life-threatening situation, such as contemplating suicide, it is crucial to seek immediate help. You can contact emergency services by calling 911 or the Suicide and Crisis Lifeline at 988.
Please note that Telehealth may not always be an appropriate method of care in certain situations. If you need immediate or urgent medical attention, it is essential to go to an emergency room facility or another healthcare provider equipped to provide urgent or emergent care. It is important to understand that providers may not be able to respond promptly to any messages or communications submitted through our secure messaging portal.
If you are not currently experiencing an emergency or in immediate need of urgent care, we highly encourage you to utilize our secure messaging portal to communicate with your healthcare provider. They possess the expertise to provide guidance on the necessary steps to manage any side effects you may be experiencing.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
Certain products available through ShedRx can be purchased only with a prescription from a qualified medical provider. To access these products, you must first consult with a medical provider through our platform.
We make this process simple and convenient. Through ShedRx, you can access a network of medical providers who can evaluate your specific needs based on your health information, and if appropriate, prescribe treatment.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
ShedRx accepts HSA and FSA cards, as well as all major credit cards for prescription purchases. We do recommend that you check with your FSA/HSA administrator to confirm the eligibility of your expenses.
Rx supplies, provider visits, and shipping are eligible, but a receipt is required. Health Coaching, where a cost applies, and supplements are not eligible without additional documentation.
Reimbursement Process
If a personal credit card is used, you can submit documentation of purchase for reimbursement from your FSA/HSA account. Each patient will have access to a detailed receipt in their patient portal.
To locate and download any payment receipt, please follow the steps outlined below:
If a Letter of Medical Necessity or additional documentation is required, please don’t hesitate to reach out to us with any questions!
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
Certain products available through ShedRx can be purchased only with a prescription from a qualified medical provider. To access these products, you must first consult with a medical provider through our platform.
We make this process simple and convenient. Through ShedRx, you can access a network of medical providers who can evaluate your specific needs based on your health information, and if appropriate, prescribe treatment.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
Once a medication has been prescribed by a medical provider, you will receive information related to your treatment plan. This treatment plan will provide an overview of the medication, including a variety of details to help guide you through all aspects of your medication. You will also have the ability to access this valuable information at any time within your account.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
If you find yourself in a potentially life-threatening situation, such as contemplating suicide, it is crucial to seek immediate help. You can contact emergency services by calling 911 or the Suicide and Crisis Lifeline at 988.
Please note that Telehealth may not always be an appropriate method of care in certain situations. If you need immediate or urgent medical attention, it is essential to go to an emergency room facility or another healthcare provider equipped to provide urgent or emergent care. It is important to understand that providers or the Care Team may not be able to respond promptly to any messages or communications submitted through ShedRx.
If you are not currently experiencing an emergency or in immediate need of urgent care, we highly encourage you to reach out to our Care Team for assistance.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
Upon scheduling your appointment, you will be provided with a link via email that will enable you to access your appointment at the designated time. Additionally, an email and SMS notification will be sent to you 30 minutes prior to your appointment containing detailed instructions on how to access your appointment.
Alternatively, you can access your appointment link from your ShedRx Portal.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
Due to a high volume of patients and increasing wait times, it is important to be on time for your scheduled appointment. If you are late, our Care Team may ask you to reschedule your appointment.
Please note, your healthcare provider may be finishing up another visit when you connect, so make sure to stay on the call for a few minutes. We appreciate your patience and cooperation as you wait to connect with your healthcare provider.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
To talk directly with a medical provider, please follow the steps outlined below:
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
Yes, all of our healthcare providers possess valid licenses to practice medicine within the United States and have obtained board certification in various specialized fields.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
To reset your password, please follow the steps outlined below:
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
If you wish to discontinue your subscription, please take action at least 14 days before your next billing date. Doing so will help to ensure that your subscription is canceled swiftly and properly. You can always view the next process date of your subscription in your online account.
Note that all subscriptions require a 2-month minimum before being eligible for cancellation.
If you would like to cancel your subscription, you can contact the Care Team directly for assistance.
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
To update your contact information, please follow the steps outlined below:
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
To update your shipping address, please follow the steps outlined below:
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
To update your billing information, please follow the steps outlined below:
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
To locate and download any payment receipt, please follow the steps outlined below:
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
Not quite ready for your next shipment? Low on supply and need your order to ship sooner? We have you covered. Please take necessary action to update your subscription at least 48 hours prior to your upcoming order date. This will help to ensure that your subscription is updated swiftly and properly.
To change the date of your next order, please follow the steps outlined below:
If you have any additional questions, please don’t hesitate to reach out! We are here for you.
Email: Click the “Contact Us” tab in the ShedRx Help Center menu.
Couldn’t find what you were looking for? We can help!
Please log in to your ShedRx Portal for a personalized support experience, following the steps outlined below: